You can find restrictions by going to Settings, General, Restrictions. First, it says to verify that you have not turned on any restrictions. This complaint seems to come mostly from users of the iPhone 4, who have reported problems with both the front- and rear-facing cameras on their handsets.Īpple offers a couple of suggestions for resolving the problem. If nothing else works, take your iPhone to an Apple store for repair: Its Wi-Fi antenna could be failing. Some users have reported that the iPhone’s Bluetooth capability interferes with the Wi-Fi radio, so turn off Bluetooth to see if that fixes the problem. While you’re at it, confirm that you’ve entered the right Wi-Fi password, and reset your wireless router if necessary. Then, reset the phone, find the network again, and add it back. Touch the right-pointing arrow next to the network name, and on the next screen choose Forget this Network. If your iPhone is having trouble connecting to one specific Wi-Fi network, try forcing the phone to “forget” that specific network. You also can try connecting the iPhone to iTunes and updating the software, or restoring the phone. If your iPhone is connecting to your cellular data network but not to any Wi-Fi networks, you can try resetting the phone and its network settings, as described above. The folks there may need to reset your Internet capability from their end. If that still doesn’t correct your problem, you may need to contact your cellular carrier, which is likely AT&T. Note that you may need to reenter any network passwords you had saved in the phone. Go to Settings, General, Reset, and then select Reset Network Settings. If that doesn’t solve the connection issue, try resetting the iPhone’s network settings. After that disappears, you’ll see the silver Apple icon, and your phone will start up again. Press and hold both the Home button and the Sleep/Wake button at the same time, and hold them past when you see the ‘slide to power off’ option. If your iPhone is failing to connect to the Internet via your cellular data network, try resetting the phone. You also might be able to purchase a replacement battery from a third party, but remember that cracking open the phone’s case will likely void any warranty you do have-and it may cause Apple to decline to repair the phone in the future. If your iPhone isn’t under warranty, Apple may be able to repair it for a fee. (I had, luckily, purchased the extended warranty on it.) When I told her that I had tried those to no avail, I was able to get a new iPhone, as my handset was still under warranty. This is what I had to do: I brought my iPhone 3GS to the store, and the Apple Genius recommended that I take all of the steps outlined above. If restoring your iPhone doesn’t fix it, or if you are unable to get it to charge at all, you may need to take the phone into an Apple store for repair.
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